Garage door repair companies have become ubiquitous these days, so you will not find one if you need the service. The problem is the stiff competition. Some companies don’t focus on the money issues and keep their mind on making customers happy. Others which don’t have many customers keep themselves busy by coming up with strategies on how to milk money from their customers. Find additional information at Lexington Garage Door Repair
It is the way things are going, so you should be wary of unscrupulous businessmen. With regard to garage door repair services, the following warning signals should help you decide if the company is worth keeping or pushing away.
Overcharging on the Parts
Repairs usually involve parts replacements. Make sure you know the average prices of those parts which are detailed in the manual. Know those parts well and ask their prices from a local depot.Some reviews say that some companies overcharge for the parts. For example, one can be charged $50 for a part that he or she can buy from a store for only $9. Test the company. Give them a call and inquire about the cost of their replacement parts. For a piece that can be bought for only $10, the company, after taking into account the service, should add only about $5. So, $20 is bearable for this piece. But beyond that, you should start wondering if the company is just out to make money and is not really prioritizing service.
If you will read reviews, one of the things customers are raving about is how their garage door repair company has made it possible for them not to worry about issues on time. If you are the busy type, you would surely appreciate a company which can send their man over within two or three hours after your call. You can’t afford to leave your house unsafe due to the broken garage door, so you need that man coming on the appointed time and finishing the job in the shortest time possible.
Discounts and Promotions
Availability of discounts and promotions is a favorite topic among customers. If you have time to spare, go over garage door repair websites and check out if they have special offerings. Companies which have financial stability and have accumulated many customers over years of operations are the ones that can afford to offer special discounts and promotions. You may not need to avail of these special promos, but the mere fact that they have the guts to spend money for these special strategies is already a signal that they are doing well in the business.
Dealing with Displeased Customers
Lastly, a good garage door repair company acknowledges their mistakes and doesn’t throw the blame on frustrated customers. This is an imperfect world. Even the best company is sometimes unable to live up to customers’ high expectations.It takes a lot of guts to publicly acknowledge errors in service, but there are many good companies out there who are man enough to answer negative reviews just to say how sorry they are.